Privacy Policy

Effective Date: 12/07/2026

At Herons Rest, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you make an enquiry or book a stay through our website.

Information We Collect

When you make a booking or contact us, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Home address

  • Booking details

  • Payment information (processed securely through our payment provider)

  • Any additional information you choose to provide

How We Use Your Information

We use your personal information to:

  • Process and manage your booking

  • Communicate with you about your reservation

  • Respond to enquiries

  • Meet legal obligations

  • Improve our services

We will never sell your personal information to third parties.

Booking System

Our online booking system is provided by Smoobu GmbH. Information submitted through the booking form is securely processed and stored to manage your reservation.

For more information about how Smoobu handles personal data, please refer to their Privacy Policy:
https://www.smoobu.com/privacy/

Payment Information

Payments are processed securely by our payment provider. We do not store your full payment card details.

Sharing Your Information

We only share your information where necessary, including:

  • Our booking management provider (Smoobu)

  • Payment providers

  • Legal or regulatory authorities where required by law

Data Retention

We retain booking information only for as long as necessary to fulfil our legal, accounting and business obligations.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data (where legally applicable)

  • Restrict or object to processing

  • Request a copy of your data

To exercise any of these rights, please contact us.

Cookies

Our website may use cookies to improve your browsing experience. You can control cookie preferences through your browser settings.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Herons Rest
Email: colbeat01@gmail.com